Dioramas



FAQs

 

How do I go about requesting for a custom diorama?

Reserve a slot and tell us what you want

When you reserve a slot, there is a one-time non-refundable SGD35 booking deposit which covers the initial consultation and design fees. Do note that this amount is not the final price of the diorama and this deposit will eventually be deducted from the final cost of your order.

Consultation & Sketch

Once you have purchased a slot, we will contact you via email to obtain further details (e.g. photos) to create a concept for your diorama and provide an estimated cost based on the pricing guide above. This will take between 3-5 business days. If you would like any changes to the proposed ideas, a new estimate will be given based on the changes.

After you have approved the concept, we will come up with a sketch within 7 business days together with a quotation for the full order. We accept minor changes to the sketch but any requests for major changes are subject to additional charges. Do allow us some more time to get back to you whenever there are any new change requests.

Payment

Once you are satisfied with the sketch, we will follow up with the order confirmation by sending you the payment details. We accept payment via bank transfer and DBS PayLah for local customers. International customers will receive a PayPal invoice. The creation of the artwork will begin when payment has been received.

Creation

Your order will take between 3-5 weeks to be ready.

Delivery

We do meetups for Singapore orders. International orders will be shipped by DHL Express (2-5 business days).

 

How are dioramas priced?

Pricing Guide

This price guide offers some estimates for our small and large diorama frames. 

Item

Small Frame Pricing (SGD)

Size: 15x20cm / 6x8"

Large Frame Pricing (SGD)

Size: 21x29.7cm (A4) / 8.27×11.69"

Base Price + Animal

370

390

Base Price + 2 Persons

440

465

+ Additional Person

60

65

+ Additional Animal

50

55

+ Scenery Piece 175-300

175-300

+ Other Object (Examples: Food, Building, Musical Instrument, Electronic Device, Vehicles, Equipment, Nature) 45-150 45-150


The base price includes materials and the overall effort required to conceptualise and assemble the diorama.

The price per piece covers the effort taken to create and paint each piece and ranges depending on the complexity of design.

 

How long does it take to create a custom order?

Generally, we need about 6-8 weeks to complete each order. Our process involves days of careful planning, designing, sculpting, smoothing, painting and finishing to make each diorama something that can be treasured for years.

This does not include the time taken to ship international orders, which will be an estimated 2-5 business days by DHL Express. Do note that international shipments are subject to customs clearance procedures and may experience delays beyond the original delivery estimates.

 

What materials do you use in each diorama?

The pieces in our diorama are lovingly handmade with air dry clay and painted by hand with acrylics, then sealed with a gloss finish. At times, we will experiment with other crafting materials to achieve a particular design.

Our dioramas are framed in wooden shadow box frames custom-made with a local frame maker and come with the following customisable options:

Colour: White or Black

Hardware: Hanging hook or Frame stand or Both

Local orders will have glass glazing and international orders will have acrylic glazing due to the fragile nature of glass during shipping.

 

Do your frames come in different sizes?

Yes, we get all our frames custom-made by a local frame-maker and we should be able to customise the frame size to your needs! Just leave us a note when you reserve a slot.

 

Can I rush my order if I need it urgently?

If you need your order in a faster time frame, we will let you know if we can accommodate your deadline, but a rush fee may apply. 

 

Can I cancel my order? 

Custom orders can be cancelled as long as they have not entered the production stage. Unfortunately, the Reserve A Slot fee cannot be refunded to you. If you wish to modify your order while in production, we will try our best to make it happen although extra charges may apply depending on the amount of work required.

 

Can I request for a refund of my order?

We are afraid that we are unable to accept refund requests for all custom orders; hence we recommend that you verify all details in the order before making confirmation and payment. If you are unhappy with the final product, please contact us within a week and we will try our best to address your concerns.

 

How do I collect my order? (Singapore Orders)

Our usual meetup locations are at Aljunied or Paya Lebar MRT.

 

Do you accept international orders?

Yes, we do. 

It is important to note that customs fees may be charged on international shipments and the fee for customised art can be pretty high.

Customers are responsible for any import duties, taxes and brokerage fees that may apply to your order. Unfortunately we do not have any control over these fees and we recommend that you check with your local customs office about their rules and regulations.

 

How much does it cost to ship a diorama internationally?

Due to the highly customised nature and cost of each diorama, we ship our dioramas internationally through DHL Express with insurance cover against loss or damage on the full item cost.

Shipments by DHL Express are time definite, with tracking and door-to-door delivery. Shipments require a signature and cannot be delivered to PO boxes.

The shipping rates include insurance cover and hence are dependant on the full item cost. We have included some estimated shipping rates below; if your country is not in the list, do contact us for a shipping estimate.

DHL Remote Area Delivery Policy

A surcharge of SGD36 is applied per shipment when the delivery destination location is remote. Remote is defined as islands and highlands; or a post code/zip code that is difficult to serve; or a suburb/town that is distant, inaccessible or infrequently served. The list of areas can be found here: 

http://www.dhl.com/content/dam/downloads/g0/express/services/surcharges/dhl_express_remote_areas.pdf

Estimated international diorama shipping rates

Malaysia

SGD 57

Brunei, Indonesia, Hong Kong, Macau, South Korea, Taiwan, Thailand, The Philippines, Vietnam

SGD 63

Australia, New Zealand

SGD 65

China, Japan

SGD 71

Canada, Mexico, United States

SGD 73

Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Lithuania, Norway, Poland, Portugal, Spain, Switzerland, Sweden, The Netherlands, United Kingdom

SGD 75

Everywhere Else

SGD75 onwards